Frequently Asked Questions

Frequently Asked Questions

Our most commonly asked questions

You’ll find some useful information below about our services, whether you are an existing customer, or are new to Mersey Eco Grants.

If you don’t find your answer here, please do not hesitate to contact one of our dedicated team members on 01772 995 965 or email us at: enquiries@littletiggs.co.uk

New Customers

What is the free boiler grant (ECO3 scheme) and why is it free?

The government launched the replacement boiler grant scheme in 2013 with two simple aims: –

  1. To reduce the UK’s energy consumption by making homes more efficient
  2. To help low income homes become more energy efficient

The scheme is part of the Energy Company Obligation (ECO) which was passed in Parliament in 2012 and runs until 2022. Funded by the UK’s largest utility companies, the scheme is part of the Home Heating Carbon Reduction Obligation (HHRCO) and contributes to the UK’s carbon reduction targets. It aims to provide private homeowners on qualifying benefits to receive both a free boiler and free insulation, with the overarching aim to reduce fuel poverty amongst low-income households. This is done by ensuring that heat is generated as efficiently as possible and is prevented from escaping from the home.

This means that qualifying households will be playing their part in reducing carbon emissions to zero by 2050. You can check whether you are eligible for this scheme by completing a simple pro forma here.

UK home owners could be eligible for a fully funded, or heavily discounted, boiler along with receiving free, or heavily discounted, insulation which will result in cheaper energy bills as your home becomes more energy efficient. See the link to household saving table below.

You can read more about the UK becoming the first major economy to pass net zero emissions law here.

How long does it take to receive my free boiler and insulation?
We provide an end-to-end full service, so from the point of being accepted onto the scheme, you could be enjoying your free boiler and free insulation within 3-4 weeks.
How much will I save when I receive my free insulation and new boiler?

You will start to feel the benefits of the measures we provide instantly. The information below from the Energy Savings Trust gives you an idea, by property type and size, as to what those savings equate to: –

Type of property and typical Savings per year (source Figures based on a typical gas-heated home. All data obtained from the Energy Saving Trust)

Detached house (four bedrooms) – save £275 per year

Semi-detached house (three bedrooms) – save £160 per year

Mid-terrace house (three bedrooms) – save £105 per year

Detached bungalow (two bedrooms) – save £110 per year

Existing Customers

What is the free boiler grant (ECO3) scheme?

The government launched a boiler grant replacement scheme in 2013 which is part of the ECO3 scheme, with two simple aims: –

  • To reduce the UK’s energy consumption by making homes more efficient

  • To help low income homes become more energy efficient
Why could I be eligible to receive a free boiler and insulation?

The scheme is part of the Energy Company Obligation (ECO) which was passed in Parliament in 2012 and runs until 2022. Funded by the UK’s largest utility companies, the scheme is part of the Home Heating Carbon Reduction Obligation (HHRCO) and contributes to the UK’s carbon reduction targets. It aims to provide private homeowners on qualifying benefits to receive both a free boiler and free insulation, with the overarching aim to reduce fuel poverty amongst low-income households. This is done by ensuring that heat is generated as efficiently as possible and is prevented from escaping from the home.

This means that qualifying households will be playing their part in reducing carbon emissions to zero by 2050. You can check whether you are eligible for this scheme by completing a simple pro forma here.

UK home owners could be eligible for a fully funded, or heavily discounted, boiler along with receiving free, or heavily discounted, insulation which will result in cheaper energy bills as your home becomes more energy efficient. See the link to household saving table below for more information.

You can read more about UK becoming the first major economy to pass net zero emissions law here.

How long will it take to receive my free boiler and insulation?

We provide an end-to-end full service, so from the point of being accepted onto the scheme, you could be enjoying your free boiler and free insulation within 3-4 weeks.

Has my free survey been booked in yet?
Our dedicated in-house survey team will be in touch within 5 working days of you being accepted onto the scheme to book in your free survey.
When will my survey results be available?
We will let you know the your survey was successful or not within 5 working days via email.  
When is my free insulation being installed and how long will it take?
Our dedicated in-house insulation booking team will be in touch within 5 working days of your successful survey to book in your installation.

Insulation installation usually takes 2-4 hours depending on property size.

When is my free cavity wall extraction booked in for and how long will it take?
Our dedicated in-house cavity wall extraction team will be in touch within 5 working days of your successful survey to book in your cavity wall extraction.

Cavity Wall Extraction usually takes 1-3 days.

When is my free boiler being installed and how long will it take?
Once your free insulation has been installed, our dedicated boiler installation booking team will be in touch within 5 working days to book in your installation.

Boiler installation usually takes up to 4 hours.

What brand of boiler will I receive?
We only install the best boiler manufacturers which is why you will only receive a free/ heavily discounted Worcester Bosch or Viessmann boiler.
I want to move my boiler when I get my new one replaced, will there be a charge?
We are a full service provider of the ECO3 scheme and the funding covers only the boiler and insulation. We are happy to provide you with a quote for any additional works. Once you are happy to proceed with the quote and agree to the amount, we can proceed with the installation and any changes.
I want a bigger boiler than the one I’m getting, can I change it and will there be a charge?

Our detailed energy efficiency survey will confirm the appropriate boiler specification for the property type and size. If you wish to put a bigger boiler in then the additional charge will have to be paid for by yourself – we do not recommend this as it goes against the philosophy of the scheme in terms of energy efficiency. This is because the ECO3 scheme only covers the amount recommended by the survey, so please be aware of this when requesting changes like this.

I want to move a radiator when my new boiler is installed, will there be a charge?
We are a full service provider of the ECO3 scheme and the funding covers only the boiler and insulation.  We are happy to provide you with a quote for any additional works. Once you are happy to proceed with the quote and agree to the amount, we can proceed with the installation and any changes.
How much will I save when I receive my free insulation and new boiler?

You will start to feel the benefits of the measures we provide instantly. The information below from the Energy Savings Trust gives you an idea, by property type and size, as to what those savings equate to: –

Type of property and typical Savings per year (source Figures based on a typical gas-heated home. All data obtained from the Energy Saving Trust)

Detached house (four bedrooms) – save £275 per year

Semi-detached house (three bedrooms) – save £160 per year

Mid-terrace house (three bedrooms) – save £105 per year

Detached bungalow (two bedrooms) – save £110 per year

Mersey Eco Grants

Address:

Cotton Court, Church Street

Preston, PR1 3BY

Mersey Eco Grants
cotton court, 1851 Church St, Preston PR1 3BY, UK

Address:

Cotton Court, Church Street

Preston, PR1 3BY

Direction

Accreditations

We're fully compliant with the highest UK standards

Chas accreditation logo
Cavity Insulation Guarantee Agency
Kiwa approved logo